Posted in Diary

A day in the life of a Newsagent Supervisor

Photo by Tim Samuel on

Nobody ever talks about what it’s like to work in retail. Why? I don’t know, maybe it’s a fear of losing their job and upsetting their boss, or it’s just because they don’t want to relive the experience. I’m going to change this, I am happy to share my experiences with you so that you can see what it’s really like to work in retail, why retail workers complain about their jobs but also love it.

You will find weekly updates on my vlog channel, but for today here is an introduction to my A DAY IN THE LIFE OF A RETAILER series.

Why does working in retail automatically give everyone the right to think they can treat you with no respect? They complain about every little thing, they dont even give you a chance to explain.

“This product was £1 last week why has it gone up to £1.50” before I can answer a demand to speak to the manager.

The truth of the matter is, I AM the shift MANAGER so your stuck talking to me. Also that product was cheaper last week as it was on promotion. This week is another product.

Then we get the same people every day walking into the store claiming they have “forgotten” their mask. I just look at them like “funny, its every time you come to this store that you have “forgotten” your mask”. Or we get the opposite, someone coming in thinking they have the right to abuse our one way system and demanding that everyone wear their masks despite the fact they arent wearing theirs properly.

And let’s not get me started on the news delivery customers. You get your newspaper delivered to your house, cant you just be grateful it turns up at all, rather than ringing to tell me that you wont be paying for delivery today as your paper was 10 mins later than yesterday?

A. The staff I see on the weekends are different to the staff who deliver during the week.

B. You will be paying for delivery as your newspaper was in fact delivered.

C. As long as you have your paper by 9am (baring in mind we open at 7am) I think that we should call that a success

Another thing that grinds my gears, is when the shop has just been unlocked. Not open, not set up ready for trade, no, just the front door being unlocked and then idiots decide it is their right to be served 1hr before store opening. On a sunday. Has noone heard of sunday trading hours? I cannot serve you because it will be illegal, I will not serve you as my job is worth more to me than 1 poxy paper.

What most customers don’t understand, is that we don’t get treated great by our head office. We are forced to work long hours, we have no overtime pay. We are forced to work Christmas day and customers have the cheek to claim that it is wrong yet STILL COME TO THE SHOP on CHRISTMAS DAY! We get no break at all. So when someone comes in feeling hard done-by because something is not quite what they were expecting, it’s no wonder we literally roll our eyes and sigh. Sorry Karen but a chocolate bar which is broken is not a problem, you’ll only break it to eat it anyway. *inserts fact palm emoji*.

I’m looking forward to opening up this segment of my blog, as I work 3 days a week and every single shift I has is completely different to the last. Look out for my vlogs and live posts as something happens or is fresh in my mind.

I hope you enjoy what is to come as much as I am going to enjoy showing what it’s really like to be a retail worker. ESPECIALLY during this time of the year.

Much love x


Hi I'm Emma, I am the founder of The World Of Mum. I love all things fashion, beauty and food, and want to share my daily life with you all. You can find me on youtube @Emma Theworldofmum to see my daily videos. If you wish to help support my blog and channel, please do click on the links I supply as I get a small amount of commission for each link clicked on at no cost to you! See you all soon x Much love xx

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